ik99 Privacy Policy

When you register for and use the ik99 platform, we collect several categories of personal data. We collect only the information that is necessary for the purposes described in this Privacy Policy. Below is a detailed breakdown of the data categories we collect and the circumstances under which each category is gathered.

Registration and Account Data

When you create an ik99 account, we collect your full legal name, date of birth, mobile phone number, and any other details you provide during the sign-up process. This information is used to create and manage your account, verify your eligibility to use the platform (including confirming that you are aged 18 or above), and communicate with you about your account activity.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, together with a proof of address document and proof of ownership of any payment method used to deposit funds. These documents are reviewed by our compliance team and stored securely for the duration required by applicable anti-money laundering (AML) and regulatory obligations.

Financial and Transaction Data

We collect records of all deposits, withdrawals, bets, winnings, and bonus activity associated with your ik99 account. Payment method identifiers — such as the registered mobile number associated with a bKash, Nagad, or Rocket account, or the masked card number of a Visa or Mastercard — are recorded to facilitate transactions and meet our AML obligations. We do not store full payment card numbers or mobile financial service PINs.

Usage and Behavioural Data

We automatically collect information about how you interact with the ik99 platform, including pages visited, games played, bet amounts and outcomes, session duration, device type, browser type and version, operating system, IP address, and approximate geographic location derived from your IP address. This data helps us personalise your experience, detect fraudulent or irregular activity, and improve the platform's performance.

Communications Data

When you contact ik99 support via live chat, email (support@ik99.club), or any other channel, we retain records of those communications including the content of messages, timestamps, and any attachments you provide. These records are used to resolve your enquiry, train our support team, and maintain an audit trail of player interactions.

ik99 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises our primary data processing activities and the legal basis on which each rests.

Where we rely on your consent as the legal basis for processing — for example, to send you promotional offers, bonus notifications, or marketing messages — you have the right to withdraw that consent at any time. You may opt out of marketing communications by contacting support@ik99.club or by adjusting your notification preferences in the account settings section of the ik99 platform. Withdrawal of consent does not affect the lawfulness of processing that took place prior to the withdrawal.

We do not use your personal data for automated individual decision-making that produces legal or similarly significant effects, other than in the context of our fraud detection systems where automated rules may trigger account flags that are then reviewed by our compliance team. If your account is restricted as a result of an automated flag, you have the right to request a manual review by a member of our team.

ik99 does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it with the same level of care and confidentiality that we apply ourselves.

Game and Technology Providers

To deliver the full range of games available on ik99 — including live casino products from Evolution Gaming and Ezugi, slots from Pragmatic Play and NetEnt, crash games from Spribe, and fishing games from our technology partners — we share limited account and session data with game providers. This is necessary to authenticate your session, credit your winnings, and enforce applicable game limits. Game providers receive only the data that is strictly required for game delivery and are not permitted to use it for their own marketing purposes.

Payment Processing Partners

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your transaction details are shared with the relevant payment processor to facilitate the transfer of funds. These providers operate under their own privacy policies and applicable financial services regulations. ik99 shares only the minimum data necessary to complete each transaction.

Regulatory and Law Enforcement Authorities

ik99 may disclose your personal data to government bodies, law enforcement agencies, or regulatory authorities where we are required to do so by law, court order, or in response to a lawful request. This includes disclosures required under applicable anti-money laundering (AML) legislation. We will notify you of any such disclosure where we are legally permitted to do so.

Professional Advisers

We may share your data with our legal advisers, auditors, accountants, or other professional consultants where necessary for the purposes of obtaining legal or professional advice, conducting internal audits, or managing legal proceedings. All such advisers are bound by confidentiality obligations.

Business Transfers

In the event that ik99 or any part of its business is acquired by or merged with another entity, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will take reasonable steps to ensure that the acquiring entity is committed to handling your data in a manner consistent with this Privacy Policy, and we will notify you of the transfer in advance where practicable.

ik99.club uses cookies and similar client-side tracking technologies (including local storage and session storage) to operate core platform functions, remember your preferences, and analyse how players interact with the site. This section explains what types of cookies we use and how you can manage them.

You can manage or delete cookies through your browser settings. Please note that disabling strictly necessary or fraud prevention cookies may prevent you from logging in to your ik99 account or using core platform features. Most modern browsers allow you to block third-party cookies while permitting first-party cookies — this is a reasonable middle ground that preserves core functionality while limiting tracking. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

ik99 does not use advertising cookies or third-party retargeting pixels. We do not share your browsing behaviour with advertising networks or social media platforms for the purpose of serving you targeted advertisements on other websites.

ik99 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no online platform can guarantee absolute security, we continuously review and update our security posture to address evolving threats.

• 256-bit SSL/TLS Encryption: All data transmitted between your device and ik99.club is encrypted using industry-standard 256-bit SSL/TLS protocols. This ensures that your login credentials, financial data, and personal details cannot be intercepted in transit.
• Secure Password Storage: Player passwords are never stored in plain text. ik99 uses a modern, salted cryptographic hashing algorithm to store password data. Even in the unlikely event of a data breach, stored password hashes cannot be directly reversed to expose your original password.
• Two-Factor Authentication (2FA): ik99 offers SMS OTP-based two-factor authentication for player accounts. We strongly encourage all players to enable 2FA via their account security settings, as it provides a critical additional layer of protection against unauthorised account access.
• Access Controls: Access to player personal data within ik99's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access to sensitive data is logged and audited. Support staff can access only the minimum data required to resolve a player's enquiry.
• KYC Document Security: Identity verification documents submitted during the KYC process are stored in an encrypted document management system with access restricted to compliance personnel. Documents are not accessible to general customer support staff.
• Incident Response: ik99 maintains a data breach incident response plan. In the event of a confirmed data breach that poses a risk to your rights and freedoms, we will notify affected players as promptly as practicable, with details of what occurred, what data was affected, and what steps we are taking to mitigate the impact.

ik99 retains your personal data for as long as your account is active and for a period thereafter as required to fulfil our legal, regulatory, and contractual obligations. The specific retention periods applied to different categories of data are summarised below.

Account and Registration Data

Retained for the duration of your active ik99 account relationship, and for a minimum of five (5) years following account closure, to satisfy applicable AML record-keeping obligations and to handle any post-closure legal claims.

KYC Identity Documents

Retained for a minimum of five (5) years from the date of submission or account closure (whichever is later), in compliance with applicable anti-money laundering regulations. After this period, documents are securely destroyed.

Financial Transaction Records

Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping requirements. Transaction records include deposit histories, withdrawal requests, bet records, and bonus activity logs.

Usage and Behavioural Data

Retained for up to twenty-four (24) months from collection. Aggregated and anonymised analytics data (from which no individual can be identified) may be retained indefinitely for platform improvement purposes.

Communications and Support Records

Retained for up to three (3) years from the date of the communication, to maintain an audit trail and handle any dispute that may arise from the interaction.

Cookie and Session Data

Session cookies are deleted when you close your browser. Persistent cookies are retained for the periods specified in the Cookies section of this Privacy Policy (up to 24 months depending on cookie category).

When retention periods expire, ik99 securely deletes or anonymises the relevant data. Secure deletion means that data is rendered unrecoverable using industry-standard data destruction methods. Where data is anonymised rather than deleted, it can no longer be attributed to any individual and therefore falls outside the scope of this Privacy Policy.

If you request deletion of your personal data before the end of the applicable retention period, we will action your request to the extent possible while retaining only the data that we are legally obligated to keep. We will inform you of any data that we are unable to delete and the reason why.

As a player on the ik99 platform, you hold a number of rights in relation to your personal data. ik99 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at support@ik99.club with the subject line "Privacy Rights Request" and include your registered account username or mobile number so that we can locate your account. We will acknowledge your request within five (5) business days and aim to resolve it within thirty (30) calendar days.

• Right to Access: You have the right to request a copy of all personal data that ik99 holds about you. We will provide this in a structured, commonly used, machine-readable format (such as a PDF or CSV file) where technically feasible.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For basic account information such as your mobile number or email address, you may be able to update this directly through your ik99 account settings.
• Right to Erasure: You have the right to request that ik99 delete your personal data. We will honour such requests where no overriding legal obligation requires us to retain the data. As noted in the Data Retention section, certain categories of data must be retained for regulatory purposes and cannot be deleted on request.
• Right to Restrict Processing: In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing and we are considering your objection — you have the right to request that we restrict our use of your data while the matter is being resolved.
• Right to Object: Where we process your data on the basis of legitimate interest (for example, for analytics or fraud prevention), you have the right to object to that processing. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where we process your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that we transmit it to another service provider where technically feasible and where the processing is based on consent or contract performance.

ik99 will not charge a fee for exercising your privacy rights in ordinary circumstances. However, if a request is manifestly unfounded, repetitive, or excessive, we reserve the right to charge a reasonable administrative fee or to decline the request, with written explanation provided to you.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ik99 handles your personal data, please contact our dedicated privacy support team using the details below. We aim to respond to all privacy-related enquiries within five (5) business days.

Email

support@ik99.club — Please use the subject line "Privacy Enquiry" so that your message is routed to the correct team promptly.

Live Chat

Available 24 hours a day, 7 days a week at ik99.club. Our live chat support team can handle routine privacy enquiries and route complex requests to our compliance team. Live chat operates in Bangladesh Standard Time (BST, UTC+6).

Response Time

We acknowledge all privacy rights requests within 5 business days and aim to resolve them fully within 30 calendar days. For complex requests that require additional time, we will notify you in advance with an expected resolution date.

Updates to This Privacy Policy

ik99 reviews this Privacy Policy periodically and will update it when our data practices change or when required to do so by applicable law. When material changes are made, we will revise the "Last Updated" date shown at the top of this page. For significant changes that materially affect how we process your data, we will provide a more prominent notice — for example, via a notification in your ik99 account dashboard or via the email address registered to your account.

Your continued use of the ik99 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated policy, you should cease using the platform and request closure of your account by contacting support@ik99.club.

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of the ik99 Privacy Policy. The current version is always available at ik99.club/privacy-policy.